How to Get a Replacement Passport from the Us Passport Agency?

To replace a damaged, lost, or stolen U.S. passport, visit a passport acceptance facility with the right paperwork, proof of identity and citizenship, a 2x2 photo that meets the passport requirements, and the required fees in an acceptable payment format.

If you are an American who needs to replace your passport, you are in the right place. You may have lost your U.S. passport while traveling, or it may be too damaged to use. No matter the reason for needing a new passport, this guide can assist you with your replacement request to the U.S. Passport Agency.

Additionally, if you have to travel urgently, this guide discusses the best chance of keeping your travel plans intact if your U.S. passport has been lost or damaged. There's nothing better than knowing how to expedite your passport replacement request when you need to travel urgently.

  1. To replace either a damaged, stolen, or lost U.S. passport, you need to appear in person at a U.S. passport acceptance facility or a certified U.S. passport agency. You can find the closest passport acceptance site by visiting the U.S. State Department website. Many local post offices process passport applications. Unfortunately, you cannot proceed with your passport replacement online.
  2. Present a signed statement explaining the damage to your passport. There is no mandatory length of this statement, so you can do your best and describe things as thoroughly as you see fit. This will ensure you have the best chance at getting your damaged U.S. passport replaced.
  3. In the event your U.S. passport was lost or stolen, you will need to fill out Form DS-64, which you can download from the U.S. State Department website and fill out in advance. This document contains an area to insert a written statement regarding your stolen or lost passport. This enables the U.S. Passport Agency to issue you a replacement.
  4. If your U.S. passport was lost, stolen, or damaged, you will also need to fill out Form DS-11 for the U.S. Passport Agency. This form is an official application for a new U.S. passport. Download the form from the State Department website.
  5. Arrive at the passport acceptance facility with evidence of U.S. citizenship, regardless of whether your passport was lost, stolen, or damaged. The instructions for Form DS-11 list the acceptable documents to prove citizenship.
  6. Additionally, be prepared to present a valid photo identification.
  7. Bring one 2x2 passport photo that complies with the requirements listed in the instructions for Form DS-11.
  8. Finally, bring your U.S. passport replacement fees in a payment method that will be accepted. The instructions for Form DS-11 also indicate the fee for the basic replacement service, the fee to expedite your request, the fee for express return mail delivery, if desired, and the acceptable forms of payment.

If you are in need of additional assistance with this process, please visit our dedicated support page. We will help you get in touch with a human at the U.S. Passport Agency to answer your questions.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How to Get a Replacement Passport from the Us Passport Agency?

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U.S. Passport Agency

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