How do I get a replacement SafeLink phone after I lost or broke mine?

In a nutshell: Losing or damaging your SafeLink phone can be frustrating, but the company offers a simple replacement procedure. To order a replacement, visit the SafeLink website and contact customer support through

Mar 27, 2024

Introduction

If you lose or damage your SafeLink phone, you will be frustrated, and some of your activities may be disrupted. Fortunately, SafeLink Wireless offers a simple, convenient replacement procedure to ensure that you get a replacement as soon as possible. It’s a program supported by the government to provide free cell phones and minutes to qualified low-income individuals. For eligibility, you must be an active SafeLink customer, and your purchase must have been made through the SafeLink program. Here is a step-by-step process for ordering a replacement phone from SafeLink.

Visit the SafeLink Website

To access any of the platform’s services, you must first visit the company website. Google SafeLink and click the first link on the results page to access the company homepage.

How do I get a replacement SafeLink phone after I lost or broke mine? (Step 1)

Contact Support

The best way to get a phone replacement is by contacting SafeLink customer support. Scroll to the bottom and click “Contact Us.”

How do I get a replacement SafeLink phone after I lost or broke mine? (Step 2)

Click “Chat With Us”

Next, the platform provides contact information for company support representatives. SafeLink offers several ways to contact them: you can make a phone call, send an email, or chat with support. To proceed, click “Chat With Us” below the contact information.

How do I get a replacement SafeLink phone after I lost or broke mine? (Step 3)

Type “I Need a Phone Replacement”

Clicking the “Chat With Us” button opens a chat page that you can use to communicate with the technical support team about your issue. The chat begins with an automated welcome message and more information regarding the chat. Opting to chat with a support representative grants the SafeLink platform permission to review your services to offer the best value. The platform also provides links to its privacy policy and the California Privacy Notice. Respond to the welcome message by typing “I Need a Phone Replacement.”

How do I get a replacement SafeLink phone after I lost or broke mine? (Step 4)

Provide Your Name

After stating your need for a phone replacement, you receive a response asking you to state your name. Type your full name and click the “Send” button.

How do I get a replacement SafeLink phone after I lost or broke mine? (Step 5)

Enter Your Email Address

After stating your name, you must provide your email address. Type it and click “Send” to proceed.

How do I get a replacement SafeLink phone after I lost or broke mine? (Step 6)

Provide Your Phone Number

Next, you need to provide your serial number or mobile number. Enter and submit it.

How do I get a replacement SafeLink phone after I lost or broke mine? (Step 7)

Select The Issue You Need Help With

The chat then provides a few options on the most common issues that customers need help with. This also gives you the opportunity to access technical support and ask general questions regarding the company’s products and services. Click “Phone Updates or Issues” to proceed.

How do I get a replacement SafeLink phone after I lost or broke mine? (Step 8)

Provide a Reason Why You Need a Phone Replacement

After the above steps, the platform connects you to a live support agent in the company. The agent asks why you need a phone replacement. Proceed by stating whether it's lost or broken.

How do I get a replacement SafeLink phone after I lost or broke mine? (Step 9)

Provide the Phone Number

Once again, you’ll need to provide your phone number. From there, provide all the information asked by the support representative to help you find a replacement. The support representative will assess your eligibility for a phone replacement, and if you qualify, you’ll get your replacement in no time.

How do I get a replacement SafeLink phone after I lost or broke mine? (Step 10)

Conclusion

If you lose your phone, it's essential to make attempts to find it before considering a replacement. Sometimes, you end up misplacing your phone, and you can find it by calling your number using another phone, using the Google Android Manager, or using the “Find my iPhone” or iCloud. When replacing your phone, you can’t choose the replacement model. SafeLink provides phones according to their availability.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How do I get a replacement SafeLink phone after I lost or broke mine?

Why does GetHuman Write How-to Guides for SafeLink Wireless Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like SafeLink Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I get a replacement SafeLink phone after I lost or broke mine? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

SafeLink Wireless

Asked 5 years ago
Updated 15 hours ago
Viewed 2,883,974 times
SafeLink Wireless
Order return
safelink technical support
lost safelink phone
broken safelink phone
Lost or Broken Phone
Lost or Broken Phone
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!