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Instructions to help with popular customer service issues

Popular Malwarebytes How-to Guides

What Are GetHuman How To Guides?

While we haven't spent enough time writing useful manuals on how to solve Malwarebytes customer care issues, it is something that we often do for larger companies. A larger company example would be our Boost Mobile how to guides page. And also our Samsung guide page. From those examples, you should be able to get a sense of how we try to figure out which issues are ailing customers the most and then we get expert writers on the case to translate our knowledge of a solution into a guide for you to use for free. All of this is possible of course because millions of customers every month use this information and share it with each other. So thank you again for sharing! And sorry we don't have more free help to offer for your Malwarebytes problem that you're facing.

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common Malwarebytes customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Malwarebytes customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other Malwarebytes customers

I purchased a one year subscription. Today I received a message in the bottom right cor...
I cancelled my auto renewal, and I see that you have just charged my card with another...
I cant access my account on my pc or tablet. It asked for a license key and the one I h...
Problems with renewal payment via credit card- no details sent with notice
I am already a subscriber. How to download the program on a reset computer.
Cancel automated billing
cancel Automated billing
Cancel Automated billing
I bought a computer from HP in August, and after my trial for McAfee was up, I download...
I am a lifetime member of Malware Bytes. I tried to open the app and it was asking me t...
I have had nothing but grief with my laptop and printer since installing Malware. I wou...
I have account and have coverage for my desk top HP and my laptop HP.*I had problems wi...
WHY A I BLOCKED FROM MY WEBSITE HOLYMARY.INFO? *YOU SAY SUSPICIOUS ACTIVITY. EXPLAIN...
I thought I was set up with Malwarebytes, have the icon on my computer, but now got a m...
Why are we being charged for the use of Malewarebytes?
Old computer with Malwarebytes license has hard drive failing. Bought new computer and...
I am Donald Di-Corpo, *****@***.com I had a message from you saying you would be takin...
I'm being prompted to provide billing information which I believe hasn't changed. I ca...
See more issues reported by Malwarebytes customers

Does GetHuman write how-to guides because they are a partner of Malwarebytes?

GetHuman has no affiliation whatsoever with Malwarebytes, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Malwarebytes have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

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