What Do I Do If Someone Is Using My Phone Number or Email for Facebook?

Someone else using your phone number or email address for Facebook is both frustrating and can feel invasive. Fortunately, Facebook provides a number of options to reclaim your Facebook account, secure it, and ensure that it's associated with you phone number and email address only.

Apr 28, 2020

Logging into your Facebook account and finding out that your email address or phone number is associated with another account is disconcerting to say the least. Luckily there are remedies to take bake control of your Facebook account if someone is using your phone number or email address.

What To Do If Someone's Using Your Phone Number Or Email On Facebook?

Your first and best option to reclaim your Facebook account is to try to log into your Facebook account. When prompted for your password, try logging in. If and when it fails, select 'Forgot account?'. Provide your email address and click Submit. Shortly thereafter, you'll receive an email from Facebook with a link to reset your password. Once you've successfully reset your password, the imposter will no longer be able to login.

Next, go to the Facebook Help Center and search for "email already in use" or "phone number already in use". You'll be presented a form that provides multiple options to report your issue. Fill out the information provided and submit. It may take a few days, but Facebook Customer Service will work with you to resolve the issue.

If you get frustrated our bogged down in your efforts to reclaim your Facebook account because someone else is using your phone number of email address for Facebook, you can contact Facebook directly.

Tips To Safeguard Your Facebook Information

Their are a number of ways to ensure that your Facebook account remains secure.

  • Don't use your Facebook password for any other online accounts and never share it with others.
  • Ensure you create a strong Facebook password.
  • Never share your Facebook login account information.
  • Always logout of your Facebook account if using a public computer or a computer you share with others.
  • Never accept Friend Requests from people you don't know.
  • Never click suspicious links and be on the lookout for malicious or suspicious software.
  • Use the extra security options that Facebook offers like unrecognized login alerts, two-factor authentication, and choosing friends to be trusted contacts.
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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
What Do I Do If Someone Is Using My Phone Number or Email for Facebook?

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