أدلة خطوة بخطوة لحل مشكلات Ancestry.com

Instructions to help with popular customer service issues

Popular Ancestry.com How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common Ancestry.com customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Ancestry.com customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other Ancestry.com customers

I want to get a DNA kit for my sister for her birthday and all our devices go immediate...
I mailed this box out over a month ago. Still shows u havent received the kit as if i d...
I want to cancel my subscription
I believe I set up an Ancestry account several months ago, but forgot about it. I today...
***.** dollars was taken out of my PayPal account and I can't even get into my account...
I am completely locked out* don’t know my account profile information I order for me to...
My husband had an account with Ancestry for years. He completed our family trees using...
I sent in a saliva sample more than two months ago, and have not received the results.
I have already done the dna test, but it was awhile back. The email I had for this acco...
No Issue, i am on a two week trial period, I need to update my credit card info. I want...
I have done this before. I’ve also tried calling and to no avail. I’m ** and live on my...
I need to change my billing information
Bank account charged twice today for this month.
Unable to make changes to Family Tree. I just bought a new IPad. Could that be the problem
someone elses tree who closed subscription
Want cancel my sign up for ** day free trail.
I can not get on Ancestry
Hi, I just go charged $**.** for a subscription I thought was cancelled. Can this pleas...
See more issues reported by Ancestry.com customers

Does GetHuman write how-to guides because they are a partner of Ancestry.com?

GetHuman has no affiliation whatsoever with Ancestry.com, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Ancestry.com have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

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