أدلة خطوة بخطوة لحل مشكلات AliExpress

Instructions to help with popular customer service issues

Popular AliExpress How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common AliExpress customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing AliExpress customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other AliExpress customers

*.I need to update my email address for my account. Cannot access old one, so cannot lo...
You have no phone customer service So how can I trust aliexpress?
Bonjour*Comment faire pour modifier une commande *J'ai pass* une commande num*ro...
I mistakenly clicked on confirm receipt on my package and it hasn’t been delivered…. I...
Hey, accidently pressed the button to confirm order, i just bought it * days before, it...
Hii I would like to open for appeal and I want to delete my feedback on order
I can't log to my aliexpress account from my computer. because it always ask me to veri...
can use new user gifts
cant use new user code
Hola quisiera que me ayudaran con la correccion de los datos de envio de un paquete que...
I received someone else’s package and that person received mine
the sticker is quite thick, I don't recommend it. it was very hard to open and close th...
Hello, the parcel company Hermes told me that as the sender of my order you can only sp...
I cant open a case since weeks because Aliexpress blocked this page
I cant open a case by Aliexpress any longer since weeks
I got the error for an order failed delivery to logistic company. I still want the prod...
Place order on Aug *, **** and have yet to receive order. Each time I have tracked it s...
Pastillas impotencia, no las encuentro
See more issues reported by AliExpress customers

Does GetHuman write how-to guides because they are a partner of AliExpress?

GetHuman has no affiliation whatsoever with AliExpress, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of AliExpress have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

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